Sales Policy We hope that you are satisfied with any purchases you have made with the School. To this end we have a clear sales policy. Please contact the School on email@example.com if you have any questions or enquiries.
Product Damages Merchandise damaged during
shipping, or shortages (missing items) must be reported to The Rose Li School
within 24 hours of the receipt. We will contact the carrier for visual
inspection of the merchandise and the packaging. We will then replace any
confirmed damaged or missing merchandise at the expense of the carrier. Please inspect
all merchandise at the time of delivery before signing off with the driver.
Damage occurring during shipment
must be noted with the delivery driver in order to file a claim for the
damages. Failure to do so may result in the claim being rejected. Keep all
original packaging and merchandise as received. Damage claims must be filed with
the freight carrier before we can replace lost or damaged merchandise.
Exchange Policy for Books, Manuals,
Videos and DVDs
No refunds will be given on
books, videos, and DVDs. Defective items
in this category can be exchanged for the same title within 30 days of the date
You understand and agree that you
shall not be entitled to withdraw or modify any commitment made for the
purchase of non-merchandise products such as services, seminars, workshops, and
the like once the commitment has been made for any reason, deliberately or
How to Make a Return or Exchange
If you find a defective product
in your order, you MUST immediately report it to The Rose Li School at
To return a product/package to The
Rose Li School you will need to request an approval either by email or phone
call to The Rose Li School. No returns of any type will be accepted without a
prior approval before you send us an item for a refund or exchange. In your
email or the phone call, we will need the following information to authorize
Date of Order
Nature of the problem
You will be responsible for the return
shipping costs of non-defective products.
If you need to return or exchange
merchandise, put a note in with the item to tell us what you would like to do.
Wrap merchandise securely and return to the School.
In case of a return, you will be
credited by the original method of payment excluding the appropriate shipping
and handling charges and the 20% restocking fee.